Current operational state of the Naviuma platform components. Incidents and scheduled maintenance are announced here and by email to affected accounts.
Operational
Request & matching engine
Operational
Offers & bookings
Operational
Payments & payouts
Operational
Email delivery
Web application
Operational — dashboard, partner portal and public pages.
Matching engine
Operational — request routing to verified operators by service area.
Ride workspace
Operational — driver assignment, messaging and status updates.
Payments
Operational — Stripe checkout, invoices and partner payouts.
Notifications
Operational — transactional email delivery and webhooks.
Tracking links
Operational — secure passenger and supplier links.
No incidents reported in the current period. Historical incidents remain listed here for 90 days.
Maintenance windows
Planned maintenance is scheduled outside European business hours and announced at least 48 hours in advance.
Escalation
Enterprise accounts have defined incident response SLAs and a named escalation contact.
Report it with the affected request or booking reference and we will investigate immediately.