Guidance for both sides of the network. If something is not covered here, our support team responds to every message within one business day.
How do I send a request?
Create an account, open a new request, and enter pickup, drop-off, timing and vehicle class — or just describe the trip in free text.
How fast do offers arrive?
Requests are routed instantly to matching operators. Most first offers arrive within minutes.
How do I pay?
Card or invoice through Stripe. Every confirmed booking generates documentation for both sides.
How do I get verified?
Upload company registration, licences, insurance and fleet documents. Our team reviews and approves before you go live.
Why am I not receiving requests?
Requests only reach operators whose declared service areas cover the pickup city. Check your coverage in the partner portal.
When do I get paid?
Payouts are released automatically after the ride is completed, minus the platform fee.
Change plan
Upgrade, downgrade or cancel from the dashboard at the end of any billing cycle.
Add users
Seat counts depend on your plan. Enterprise supports unlimited users across offices.
Data and privacy
See the Legal Center for the privacy policy, DPA and subprocessor list.
Send us the request or booking reference and we will look into it directly.