Help Center

Answers to the questions we get most

Guidance for both sides of the network. If something is not covered here, our support team responds to every message within one business day.

Requesting rides

For travel desks and corporates

Create an account, open a new request, and enter pickup, drop-off, timing and vehicle class — or just describe the trip in free text.

Requests are routed instantly to matching operators. Most first offers arrive within minutes.

Card or invoice through Stripe. Every confirmed booking generates documentation for both sides.

Fulfilling rides

Upload company registration, licences, insurance and fleet documents. Our team reviews and approves before you go live.

Requests only reach operators whose declared service areas cover the pickup city. Check your coverage in the partner portal.

Payouts are released automatically after the ride is completed, minus the platform fee.

Account

Upgrade, downgrade or cancel from the dashboard at the end of any billing cycle.

Seat counts depend on your plan. Enterprise supports unlimited users across offices.

See the Legal Center for the privacy policy, DPA and subprocessor list.

Your next journey

Send us the request or booking reference and we will look into it directly.