Refund Policy

Because bookings are contracts between business users, refund entitlements are driven by the Cancellation Policy and by service-failure evidence. Naviuma mediates and issues refunds through Stripe where warranted.

• Service not rendered by the Fulfilling Partner (no-show).
• Material deviation from the booked vehicle class or agreed service.
• Duplicate charge or verified billing error.

• Change of plans by the Requesting Company outside cancellation windows.
• Passenger no-show attributable to the Requesting Company.
• Delays caused by force majeure or documented external factors.

Open a support ticket within 14 days of the booked service date, including evidence (photos, communications, driver reports). Naviuma decides within 10 business days.

Where a full refund is issued, buyer fees and provider commissions are reversed accordingly. Partial refunds are pro-rated.

Questions about this document may be sent to legal@naviuma.com.

Naviuma Platform GmbH [Company Legal Address, Munich, Germany]