NaviumaRefund Policy
When and how refunds are issued for bookings and platform fees.
Because bookings are contracts between business users, refund entitlements are driven by the Cancellation Policy and by service-failure evidence. Naviuma mediates and issues refunds through Stripe where warranted.
- Service not rendered by the Fulfilling Partner (no-show).
- Material deviation from the booked vehicle class or agreed service.
- Duplicate charge or verified billing error.
- Change of plans by the Requesting Company outside cancellation windows.
- Passenger no-show attributable to the Requesting Company.
- Delays caused by force majeure or documented external factors.
Open a support ticket within 14 days of the booked service date, including evidence (photos, communications, driver reports). Naviuma decides within 10 business days.
Where a full refund is issued, buyer fees and provider commissions are reversed accordingly. Partial refunds are pro-rated.
Questions about this document may be sent to legal@naviuma.com.
Naviuma UG (haftungsbeschränkt) i.G. Hohenzollernstraße 41 80801 Munich Germany Managing Directors: David Bink, Sophia Böckmann