Cancellation windows and fees for booked services.
Default schedule (individual rides — hourly service may differ): - More than 24 hours before pickup: free of charge. - 24 to 3 hours before pickup: 50% of the supplier price. - Under 3 hours before pickup or no-show: 100% of the supplier price.
Airport pickups include a complimentary waiting period defined in the offer (typically 45–60 minutes). Additional waiting time is billed at the partner's published rate.
A Fulfilling Partner may only cancel for documented force majeure. Unjustified partner cancellations trigger a service-recovery process at Naviuma's cost and may impact partner KPIs.
Cancellations must be made in-Platform. Cancellations sent only by email or phone may not stop the fee from being incurred.
Questions about this document may be sent to legal@naviuma.com.
Naviuma Platform GmbH [Company Legal Address, Munich, Germany]